Return Policy

1. Returns

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at april@beadqueen.com with details of the product and the defect. You can send the item you consider defective to:

6 Wychwood Road
St. Catharines, ON
L2R 3R9
Canada

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price.

2. Shipping

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.